UpperBee FAQ: Your guide to smarter property management
Welcome to the UpperBee FAQ! Whether you're a multifamily property owner, a condo or HOA board member, or a professional property manager, this guide will help you understand how UpperBee’s suite of tools can simplify and optimize your operations while also optimizing your finances.
What is UpperBee?
UpperBee is a powerful all-in-one property management platform designed to help condo associations, HOA boards, and rental property managers streamline operations. Our cloud-based software includes UpperBee Manager for professional property managers, UpperBee Condo for self-managed condos and HOAs, and UpperBee Rental for landlords and rental property owners. UpperBee was launched in 2007 under the name SolutionCondo.com and has evolved to become a leader in property management software.
Who can use UpperBee?
UpperBee is built for:
- Condo and HOA board members;
- Professional property managers;
- Multifamily property owners; and
- Landlords and rental managers.
How do I get started?
You can sign up for a 30-day free trial on our website. Simply create an account, add your properties, and explore our tools with no commitment.
How does UpperBee improve property management?
With UpperBee, you can:
- Automate financial tasks like rent collection, expense tracking, and bank reconciliations;
- Centralize communication between board members, property managers, owners, and tenants
- Manage maintenance efficiently with work order tracking and preventative maintenance scheduling
- Ensure compliance by storing and organizing important documents securely
- Enhance transparency by providing real-time access to financial reports and community updates
Can UpperBee help with accounting?
Yes, UpperBee includes a full accounting suite that allows you to:
- Track income and expenses
- Manage budgets and financial reporting
- Process payments and bank reconciliations
- Automate invoicing and late fee calculations
Does UpperBee integrate with other software?
Yes! While UpperBee has a complete built-in property management accounting system, it also integrates with external accounting software for professional managers who require a business-level accounting solution for services beyond property management finances. UpperBee also integrate with many of the leading smart lockers suppliers and Trustii's pre-rental screening tool.
Who has access to UpperBee?
- Board members, & property managers – Full administrative access to manage finances, documents, and communication.
- Owners & tenants – Secure, personalized access to view important documents, make payments, request maintenance, and book amenities.
- Property employees, vendors & service providers – Limited access to receive work orders and submit invoices or other task specific functions.
Can residents submit requests through UpperBee?
Yes! Residents can log into their portal to submit maintenance requests, book amenities, pay fees, and communicate with management.
How much does UpperBee cost?
UpperBee offers flexible pricing based on your property size and needs. Visit our Pricing Page for detailed plans.
Is there a free trial?
Yes! We offer a 30-day free trial with full access to all features so you can experience the benefits firsthand.
Is my data secure with UpperBee?
Yes! UpperBee is SOC 2 certified, ensuring that our platform meets the highest industry standards for security, availability, processing integrity, confidentiality, and privacy. Our SOC 2 compliance demonstrates our commitment to protecting your data and ensuring reliable and secure property management operations.
What kind of support does UpperBee offer?
We provide comprehensive support, including:
- Online knowledge base & tutorials
- Email and chat support
- Personalized onboarding for new customers
Does UpperBee provide training?
Yes! We offer training webinars and step-by-step guides to help you maximize your use of UpperBee.
Where can I learn more?
Check out our blog, help center, and community forums for expert insights and updates on property management best practices.

Michael Wilk - President Wilkar Property Management
UpperBee has been an essential tool in helping grow our condo management business. UpperBee allows our staff to efficiently communicate with residents while providing a transparent view on all finances which creates trust and long lasting client relationships. UpperBee has played an important role in Wilkar becoming one of the largest property managers in Quebec and we are looking forward to expanding our relationship as we move into the Ontario market.

Chris Andrews - Trivium Property Management
I have been using UpperBee for around a year for our condominium management portfolio. I have been impressed with the software's capabilities and UpperBee's comprehensive suite of features that have significantly streamlined our management processes. The platform is intuitive, user-friendly and has allowed us to centralize our management operation. The accounting tools are particularly impressive, and we can easily manage...

Joshua VanHooydonk - Nova Property Management Experts
UpperBee has truly redefined how we manage our properties! Integrating their platform into our management philosophy has been a refreshing experience that reminds us why we started in this industry to begin with. They’ve truly thought of everything, with features that align perfectly with our commitment to excellent condo management. The onboarding process was incredibly thorough, addressing all our needs—even my particular standards for ensuring our team could seamlessly blend with the software.

Elise Beauchesne - SolutionCondo
At Solutioncondo, we've been using UpperBee since the beginning. The software has helped us structure our business as we've grown from 0 to 15k doors in 10 years. The software development and support/training teams listen and adjust the software and support tools to our needs in the field. Thank you UpperBee!