Web portal : Features
Records and contact information
Store and edit your customer and supplier data in one place. Users of your portal have access to information on the web or on a mobile device.
All communications with customers, with your subcontractors and internal communications are recorded in each service call. The exchange history allows you to maintain control over the resolution of your service calls.
No more numerous versions of Excel files sent by e-mail. Your patch work lists are now centralized, accessible by all and updated in real time.
Send a home access request quickly to your customers. They receive a form by email and the responses are added to the communication history.
Your subcontractors can provide feedback on a service call. They will be able to add comments, set a completion date, send purchase orders and indicate that the problem has been corrected.
The most frequent problems are now quickly visible. Statistics are available in your different projects and you will be able to monitor the performance of your contractors by category.
Archives and history
Inspection report, sales documents, communications history; everything is kept so you can get answers to your future questions!
When a subcontractor tells you that the work has been completed, you can send a satisfaction form to the customer to find out if they are satisfied with the work. This will protect and equip you against future recourse or litigation. The form sent is automatically recorded in the communication history.
Import and export
Our import tool allows you to integrate your current data such as location, customer and supplier information while our export tool allows you to export the data contained in Track and Fix.